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Nationwide Mattress.com

Nationwide Mattress

Overall store rating:  Store Rating: 5.0
Reviewed by 96 customers
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Product Rating: Store Rating: 5.0
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Positively the best customer service I have ever dealt with!
by ljt5 , Mar 06 '07
Positively the best customer service I have ever dealt with! We purchased our Cerulean bed over 3 ½ yrs ago. Prior to buying we researched just about every bed—from Sleep Number to Serta. Comfortaire seemed to have what we were looking for and at the ...
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Efficient, knowledgeable, courteous, honest, professional, personable and refreshing!
by mmck , Jan 13 '07
It is my pleasure to recommend Nationwide Mattress to purchase a Comfortaire bed. 18 months ago, I had some specific questions after my initial research before ordering that Richard responded to immediately on a weekend. I ordered and the bed arrived in ...
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Product Rating: Store Rating: 5.0
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Go out of their way to insure 100% satisfaction. Easy to contact.
by gem-girl , Jun 20 '06
Great Alternative to the "Candy Dish" Traditional Mattress Exasperation leads to finding this throwback to when companies cared about customer service for a quality product. Here's my story... hubby & I have spent over $1000 in the past 5 years on ...
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Product Rating: Store Rating: 5.0
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RICHARD D. IS FANTASTIC AND WE WOULD SHOP AT NATIONWIDE AGAIN
by felper2 , Jun 18 '06
All we can say is WOW...Richard D. and the support at Nationwide Mattress has been exceptional. Other companies could learn from their superior customer service. We've never ordered such an important item over the internet before but we are glad we ...
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Product Rating: Store Rating: 5.0
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Great product and salesperson who does not try to sell you the world.
by joanneca , Mar 31 '06
After looking at Select Comfort, liking what I saw, but disliking their policies on returns, I decided to check the Internet for comparable products. I had a king sized bed but, since I had an lovely double cannonball frame, I decided to go for more ...
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Product Rating: Store Rating: 5.0
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Great Product (Comfortaire Celenia), Excellent customer service!
by markmccaul , May 23 '05
I ordered the Comfortaire Celenia. Good competitive price at $1699.00. I had seen elsewhere at $1599.00 but Nationwide mattress offers a 90 day trial and Free pillows, sheet set and pad, so went with Nationwide. The mattress arrived much quicker than I ...
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Product Rating: Store Rating: 5.0
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You cannot beat this company for customer service!
by kvd13 , May 17 '05
So, it's 11:00 at night and my husband goes to "correct" his side of the bed on our Comfortaire Cerulean mattress. (A nightly thing for an anal retentive man like him). The motor clicks, whines and dies. Husband's brilliant idea was to remove the hoses ...
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Product Rating: Store Rating: 5.0
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Wonderful experience with a warranty issue and with Richard D
by tomd44 , Apr 30 '05
I have had one of their air beds for about 2 years now. Both my wife and I love the bed. I never really thought to write anything about it in general and Nationwide Mattress in particular...until now About a week and a half ago, my wife and I were ...
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Product Rating: Store Rating: 5.0
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Fast shipping, Great customer service, and Great Salesperson!
by jderringer , Mar 07 '05
I started shopping for a mattress about 4 months ago when I started a new job. I was putting a lot of time in, and waking every morning with back pain. I watched all the commercials and infomercials for the adjustable air beds and the memory foam ...
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Product Rating: Store Rating: 4.0
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Good price, good at returning calls, could be better on notifying via e-mail
by ginntonic , Feb 24 '05
Their website could use some redesign, but it is functional. We ordered the King HP via the web on 1/29/05 and paid $1,199.00 This included 2 Hollander king pillows, mattress pad, 200ct-linens set in white. We received the pad, pillows and sheets about 2 ...
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Product Rating: Store Rating: 5.0
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If you are under 35, you won't remember this.....
by juliezv , Jul 07 '04
When I was a little girl, riding in a car with my mother and we pulled into a gas station, at least two attendants would dash out to check the oil, clean the windows and fill the tank for us. Unfortunately, by the time I was driving, the service had ...
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Product Rating: Store Rating: 4.0
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Positive experience with Richard D. at Nationwidemattress.
by jpfuserid , Jul 04 '04
Purchasing a mattress online was certainly for me a new process and I was somewhat hesitant to do so. Having dealt with a "bad back" for many year and waking up stiff every morning, and missing several days of work in Jan, Feb, and March of 2004, I knew ...
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Product Rating: Store Rating: 5.0
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Fast delivery, great customer service, Good price, Pleasure to deal with.
by funkar , Feb 10 '04
We finally decided to purchase an air mattress last summer and bid for a Select Comfort on E bay.....it was a "Scam" and I was out $1200 along with about 100 other people even though the seller was listed for over a year with 100% positive feedback and ...
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Product Rating: Store Rating: 5.0
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Great Customer Service!
by gmschrader , Oct 02 '03
Our order was placed on Sunday afternoon via the internet and we were sleeping on our GeoVista that ...
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Product Rating: Store Rating: 5.0
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It was an excellent experience from start to finish.
by pdxsharilee , Sep 24 '03
I contacted Richard at Nationwide Mattress after reading a number of reviews at Epinions about the q ...
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Product Rating: Store Rating: 5.0
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Richard and Nationwidemattress.com are setting a new standards for customer service!
by av8or , Sep 16 '03
Excellent service: answered my call on the night of Labor Day. Richard answered all my calls and t ...
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Product Rating: Store Rating: 5.0
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Excellent service and quick delivery.
by hslater , Jul 29 '03
I had a very positive experience with this company. I called them after 5PM Pacific and reached Mark ...
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Product Rating: Store Rating: 5.0
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A company that really does do what it says it will.
by blugatti , Jul 01 '03
We ordered a Comfortaire mattress from Nationwide Mattress because of their competitive pricing and ...
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Product Rating: Store Rating: 5.0
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Best service I've ever experienced when buying a mattress.
by tobysowner , Jun 17 '03
We purchased this mattress from Nationwide a month or so ago and have had nothing but good things to ...
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Product Rating: Store Rating: 5.0
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Products was A1 and service could not have been better!
by jer494 , Jun 09 '03
Ordered the bed and it arrived 2 days early! set up was a snap. pump went bad after 6 months and was replaced immediately by Richard at Nationwide. You will not be disappointed doing business with this Company!!!...
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Product Rating: Store Rating: 5.0
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A model for customer service
by turbojones , Apr 14 '03
I must say that my experience with Nationwide Mattress was out of the ordinary. The level of customer service I received was outstanding and should be used as a model for other companies that wish to please their customers. My order was processed and...
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Product Rating: Store Rating: 5.0
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Super Price, Service, & Delivery!
by toofastjk , Mar 22 '03
I wanted to buy a Comfortaire Cerulean Hp bed, I looked at local stores and then the Internet. I found Nationwide Mattress on the Internet and called them. I talk to Richard and he answered any questions I had about the bed. We also discussed prices &...
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Product Rating: Store Rating: 5.0
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I was impressed with the return policy.
by jheinzer , Jan 18 '03
I'm writing this review to confirm the quality service at Nationwide Mattress. I was impressed with the return policy getting my full refund back after I tried the mattress for 3 weeks. My wife was happy with the mattress but I just can't seem to find...
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Product Rating: Store Rating: 5.0
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Wow! That was quick!
by bxbomber4 , Jan 16 '03
I ordered the Comfortaire Cerulean from Nationwide on 1-7-03. I spoke to Richard DiBenedetto who was very helpful. He explained that since it was past normal business hours he would place the order with Comfortaire the next day. He also said that all the...
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Product Rating: Store Rating: 5.0
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the best i have ever had
by havns3 , Jan 05 '03
called at 10:30 p.m. on 12/30/02 to confirm a question before i ordered my comfortaire online from their website phone answered on first ring by richard D and he was very polite and informative on the matress. Order was confirmed that night and I...
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Product Rating: Store Rating: 5.0
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Recommend them to anyone!
by tunin , Jan 01 '03
Ordered the Comfortaire Celenia air mattress from Nationwide Mattress.com.on 1-1-2003. I also ordered the Visco pad and Foundation cover. A representative (Richard D.) from Nationwide Mattress called the same day to inform me that the Visco Pad already...
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Product Rating: Store Rating: 4.0
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Excellent service and price and nationwidemattress.com
by yrless11 , Jan 01 '03
After purchasing and spending way to much $$ on a Select Comfort bed, I decided to try a comfortaire bed. I did a lot of research as to where to buy my bed from for the best price and service. Nationwide Mattress didn't have the best price, but looked...
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Product Rating: Store Rating: 5.0
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HAPPIEST COMFORTAIRE CUSTOMER
by charliestud , Oct 21 '02
I HAVE NEVER MADE A LARGE PURCAHSE ON LINE BUT DON'T HAVE TIME TO GO SHOPPING TO GET THE BEST PRICE SO A COMPUTER GIVES ME TAHT OPPORTUNITY.ICALLED RICH AT NATIONWIDE MATTRESS. HE WAS HELPFUL AND ANSWERED ALL MY QUESTIONS AND CONCERNS. HIS PRICES WERE...
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Product Rating: Store Rating: 5.0
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Great personalized service and a super sleep
by rickandann , Oct 21 '02
Service over and above, and probably the most comfortable bed I have ever had! I've just bought another for an infirm...
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Product Rating: Store Rating: 4.0
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Thanks for the great customer service
by ethrington , Oct 20 '02
Thank you for handling my return with the same respect and attention as the original sale. Returning things can be very stressful, especially mail order. My shopping experience with your company was exceptional and I will pass the word on to my...
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Product Rating: Store Rating: 5.0
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Great Service, Excellent Response
by tasner1 , Sep 22 '02
I shopped around quite a bit for a new Mattress since my Waterbed Mattress was starting to break down in its 18th year. The Response to my questions and concerns at Nationwide Mattress was just about immediate. The Value is above any other Merchant that...
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Product Rating: Store Rating: 5.0
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Great price, great customer service!
by grg28 , Aug 30 '02
I started searching for adjustable mattresses at the beginning of August. Naturally, I went to the mall to get a feel for the benefits and/or detriments of adjustable air mattresses. I really enjoyed the 5000 model, but the price was too steep....
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Product Rating: Store Rating: 5.0
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Purchase of air bed
by ghazib , Aug 26 '02
Very professional team. Offered to include foam pad at no extra cost. Provided good pre-sales support. Shipped product on time and followed up with email. Competitive...
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Product Rating: Store Rating: 5.0
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Great service at Nationwidemattress.com
by amybruce , Aug 16 '02
The search for an air bed started by first going to the mall and taking a
look at Select Comfort beds. After laying on every bed in the store I knew
which one of theirs was okay. Since I did not want to buy the first thing,
I decided to...
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Product Rating: Store Rating: 5.0
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I Saved Big $$$
by bnl7n9m , Aug 07 '02
I began shopping for a new mattress when the waterbed I had for 15 years sprung a leak. I was leery of changing to a traditional innerspring and had heard some adverts from Select Comfort. I went to my local Select Comfort store and decided I liked the...
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Product Rating: Store Rating: 5.0
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Easy to navigate and very informative.
by whoffmanNew Member ,Apr 19 '07
I was very suspect buying a mattress over the internet however Richard Alfano was the most helpful and courteous person I have spoken with concerning mattresses. I purchased an adjustable bed with a memory foam mattress for my 93 year old father and it was the best thing I could have done. Richard was tolerant of my ignorance and helped us choose the best solution for the situation.

I highly recommend Richard and his staff to anyone.

Bill H., Highland Village, TX
Product Rating: Store Rating: 4.0
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Great bed, but could be a little more upfront about the free linens
by acitygirl2007New Member ,Apr 06 '07
It would be great if they were more upfront that the free sheets/pillows, etc. do NOT arrive with the bed. Those who chose to order from this company because it means not having to go out and purchase new sheets wind up having to go out an purchase new sheets in order to actually be able to sleep on the bed.
Product Rating: Store Rating: 5.0
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Easiest fastest on line purchase I have ever made.
by swander ,Mar 21 '07
THANK YOU Richard everything was great from our first phone call , to the delivery . After asking a lot of questions that Richard had all the answers to, to the bed being just I was told it would be It was ordered late on a Thursday night .It arrived 5 days later, we slept on it that night. It took about 40 minutes to put together very simple to do. We are still trying to find our sleep number have tried several different ones. thanks again Craig in Illinois
Product Rating: Store Rating: 5.0
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WOW if Nationwidemattress.com was a public company it should be $1000 per share
by buzzbuzzruz ,Mar 17 '07
My wife and I bought the Comfortaire Celesta and I have to send this out because these guys at nationwidemattress.com are so good and their customer service so wonderful they might be the most professional ever its unbelievable. Every turn through our process of selecting and purchasing our bed Richard (owner) / Mark (salesperson) were there. They respond to emails/phone calls promptly and they actually care (rare these days) they have integrity, they are smart/knowledgeable and honest (even more rare these days) and if any problem arises they fix it fast! I am so impressed with them I wanted to share this with everyone. If you are in the market for a new bed at least look at nationwidemattress.com and at the comfortaire products. They are pretty amazing!!
Product Rating: Store Rating: 5.0
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Outstanding sales force (Richard D.), Very knowledgeable and helpful
by phlytyer ,Jan 22 '07
Excellent service. Purchased our new Comfortaire Cerulean on Friday evening and received it and were sleeping on it Tuesday evening.

Richard D. was courteous and helpful in making a smooth deal.
Product Rating: Store Rating: 5.0
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Holy Cannoli! Nationwide & Comfortaire rule!
by deaconvolker ,Jan 15 '07
As we like to say..."Holy Cannoli"!

I am a many time over internet shopping vet, and I had to pop back on Epinions to leave a prop for Richard and the crew at Nationwide Mattress. Not only did our recent order arrive well packed, precisely as ordered. We had our new bed on our front porch in ONLY THREE DAYS!! And this is in the prime Christmas shopping & shipping season too!

We love the Comfortaire, I was busily working on an assignment and my wife couldn't wait for my help in assembling it. As it turns out, she didn't need me anyway. The instructions are concise, the process logical and in less than 15 minutes she was gleefully squealing from the other room!

Oh sure, we've saved our packing materials and the boxes in the basement for our 90 day free in home trial period to expire, but I can tell you already after only one night of sleeping on our new Comfortaire...we can burn the boxes, this mattress is staying put!

Thanks Richard!
Product Rating: Store Rating: 5.0
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Easy, fast and exactly as advertised.
by dannodude ,Dec 03 '06
Ordered a cal.King Celesta premium for $2499.00 and it was delivered within a week. Faster than we expected. It took a couple extra weeks for the free sheets and pillows, but it was worth it. Easy ordering process and quick delivery. Even though it seems like a lot of money it's worth every penny. My wife and I both love the adjustable feature. If you're like me and getting older (50's) and your body is breaking down then you owe it to yourself to try this bed. Great bed and I would recommend it to anyone.
Product Rating: Store Rating: 5.0
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Best customer service company, ever
by atygrit ,Nov 21 '06
I purchased a Queen size Dual control Cerulean in April 2003 and it is the best mattress I have ever owned. I have had to deal with 2 issues. A leaking mattress, which was replaced FREE last year and the air pump went bad and is being replaced for FREE. I love a company that stands by their product, and when I get a bigger house with a bigger bedroom, I'm getting the king size.

I would recommend dealing with this company, on just the customer service.

PS. Get the "NASA Foam" topper, it is the best!
Product Rating: Store Rating: 5.0
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Great mattress!!! Great deal!!! Exceptional CUSTOMER SERVICE!!!!!!
by rjvihs ,Oct 11 '06
I just have to say this was one of the most pleasurable on-line shopping experiences I have ever had. When you look up outstanding Customer Service in the dictionary you should see David and Richard’s name. David took the time to answer all of my questions, and make suggestions as to which mattress would be best for me. Richard helped me resolve a resolve a delivery scheduling problem because of a family vacation. Our Nationwide Vista Mattress by Comfortaire was delivered exactly when I was told it would be, and has proved to be even better than I could have imagined. I have some severe back problems and was having problems sleeping. The only problem I find thus far, is that my new mattress is so comfortable that not only am I sleeping, but I’m tending to stay in bed a lot longer. Happily, I’m adjusting very well to this problem. If you want a great mattress, a great deal and a great shopping experience go to nationwidemattress.com.
Product Rating: Store Rating: 5.0
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Legendary customer service and attitude from Richard!
by wayofjoy ,Sep 07 '06
I am just writing to confirm what so many others have said here. Working with Richard D. was a genuine pleasure. I had endless questions, and must have gone back and forth half a dozen times over the details of what mattress to choose. I kept expecting him to finally lose patience, but he never even came close to doing so. On the contrary, he was just as helpful and positive for the last question as the first.

I was particularly concerned about the new fire retardancy laws for California, and the chemicals that might be in all new mattresses bound for California. Richard helped me research the question, even calling Comfortaire to find out exactly what method they use to meet the requirements. It turns out they use the best, non-chemical approach -- Kevlar.

Anyway, the joy of working with them made my bed that much better.
Product Rating: Store Rating: 5.0
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Nationwide makes you feel that your problem is their problem and they react immediately.
by tealady2 ,Aug 27 '06
We have had our Geo Vista mattress for 3 years. We noticed the foam topper was getting softer and softer until it became uncomfortable to sleep on. I contacted Nationwide Mattress and spoke to a customer service representative. He said he would have to check our order. That night I received an e-mail from Richard, who was actually out of the country, but still managed to find the time to help us with our problem. He said he would order a new foam topper immediately. He was as good as his word, and in a very short time we received the replacement foam topper and we were able to sleep comfortably again. Thank you Richard for the wonderful customer service.
Product Rating: Store Rating: 5.0
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Extremely pleased with the quality and service.
by catsaver16 ,Aug 16 '06
I purchased he Cerulean mattress in November after reading all of the positive reviews and probably like everyone else had doubts. I really love the mattress but a month ago I realized the mattress was losing air. I have to admit, when I emailed Richard about the problem I thought I would never here from him, but I no sooner pressed the send button when minutes later my phone rang!!! He explained to my husband how to determine the problem and told him to call the next day. He determined it was the pump and is shipping out a new one. I have to tell you, I have never had such outstanding customer service anywhere. If you have any doubts about ordering a mattress from Richard, please do not hesitate. I would recommend him and the mattress of course to anyone considering an air mattress. I can't emphasize enough, how impressed we are with his service.

Mary & Larry Horton
Product Rating: Store Rating: 5.0
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Great Bed.......UNCOMPARABLE SERVICE!
by colobedbug ,Aug 15 '06
I'm not going to write a lengthy story. You can read plenty of them here.

The title says it all.

I haven't experienced the professionalism, courtesy and responsiveness I received from Richard since 1970.

If you're even remotely considering purchasing a Comfortaire Bed, this is the place, and Richard is the man!
Product Rating: Store Rating: 5.0
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Prompt and honest staff. Good experience.
by asiddall2 ,Aug 13 '06
We bought a Cerenity Queen 2 months ago and placed a 2" memory form topper on it and love it. We were initially hesitant to buy a bed online. But we decided to go for it and bought it from Nationwidemattress.com. We had no problems. The buying experience was better than what we had with a local store. Staff was honest and answered all our questions promptly.
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Great customer service. Great Internet purchasing experience.
by maryhixs ,Jul 03 '06
We purchased a Comfortaire Mattress through Nationwide. Truly was a good experience. We had trouble with the pump, and of course it was a weekend night. Richard took the time to call on Saturday evening, told us how to "fix" the problem for the weekend and made sure we had a new pump by the beginning of the next week. He stood behind his product. Often when purchasing over the Internet that is a big concern of mine.
Product Rating: Store Rating: 5.0
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Excellent prices and above exception services all in one place.
by rsdimba ,Jun 04 '06
Richard has just been wonderful with the customer service. Not only did a get a good night sleep but customer service after the purchase has been just excellent. The same applies to Comfortaire Corp. who along with Richard have given us excellent service years after purchase!

We will definitely continue to buy our future mattress from here and hereby recommend all to buy from Nationwide Mattress without hesitation!
Product Rating: Store Rating: 5.0
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Fantastic service, most comfortable mattress imaginable!
by parlamento ,Apr 23 '06
These guys are great! I ordered my second mattress from them today and somehow accidently hit the order button twice. I realized this when I got two order confirmations (which I got right after placing the order). I immediately began typing an e-mail to explain the error but before I even finished it - literally less than 5 minutes after placing my order - I got a call from Nationwide asking if I had made a mistake. They immediately canceled the duplicate order. We have used Comfortaire mattresses for 7 years now and would never buy anything else...from anyone else!
Product Rating: Store Rating: 5.0
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Professional, courteous, timely, honest, caring.
by whatyawant ,Apr 22 '06
I called Nationwide in 2003 to order a Comfortaire bed. Richard was our salesman. He was thorough, able to answer all our questions and professionally pleasant and easy t