Testimonials
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| Showing 1-92 of 92 reviews | Back to paged view |
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Positively the best
customer service I have ever dealt with! by ljt5 , Mar 06 '07
Positively the best customer service I have ever dealt with! We purchased
our Cerulean bed over 3 ½ yrs ago. Prior to buying we researched just
about every bed—from Sleep Number to Serta. Comfortaire seemed to have
what we were looking for and at the ...
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Efficient, knowledgeable,
courteous, honest, professional, personable and refreshing! by mmck , Jan 13 '07
It is my pleasure to recommend Nationwide Mattress to purchase a
Comfortaire bed. 18 months ago, I had some specific questions after my
initial research before ordering that Richard responded to immediately on
a weekend. I ordered and the bed arrived in ...
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Go out of their way to
insure 100% satisfaction. Easy to contact. by gem-girl , Jun 20 '06
Great Alternative to the "Candy Dish" Traditional Mattress Exasperation
leads to finding this throwback to when companies cared about customer
service for a quality product. Here's my story... hubby & I have spent
over $1000 in the past 5 years on ...
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RICHARD D. IS FANTASTIC
AND WE WOULD SHOP AT NATIONWIDE AGAIN by felper2 , Jun 18 '06
All we can say is WOW...Richard D. and the support at Nationwide Mattress
has been exceptional. Other companies could learn from their superior
customer service. We've never ordered such an important item over the
internet before but we are glad we ...
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Great product and
salesperson who does not try to sell you the world. by joanneca , Mar 31 '06
After looking at Select Comfort, liking what I saw, but disliking their
policies on returns, I decided to check the Internet for comparable
products. I had a king sized bed but, since I had an lovely double
cannonball frame, I decided to go for more ...
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Great Product (Comfortaire
Celenia), Excellent customer service! by markmccaul , May 23 '05
I ordered the Comfortaire Celenia. Good competitive price at $1699.00. I
had seen elsewhere at $1599.00 but Nationwide mattress offers a 90 day
trial and Free pillows, sheet set and pad, so went with Nationwide. The
mattress arrived much quicker than I ...
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You cannot beat this
company for customer service! by kvd13 , May 17 '05
So, it's 11:00 at night and my husband goes to "correct" his side of the
bed on our Comfortaire Cerulean mattress. (A nightly thing for an anal
retentive man like him). The motor clicks, whines and dies. Husband's
brilliant idea was to remove the hoses ...
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Wonderful experience with
a warranty issue and with Richard D by tomd44 , Apr 30 '05
I have had one of their air beds for about 2 years now. Both my wife and I
love the bed. I never really thought to write anything about it in general
and Nationwide Mattress in particular...until now About a week and a half
ago, my wife and I were ...
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Fast shipping, Great
customer service, and Great Salesperson! by jderringer , Mar 07 '05
I started shopping for a mattress about 4 months ago when I started a new
job. I was putting a lot of time in, and waking every morning with back
pain. I watched all the commercials and infomercials for the adjustable
air beds and the memory foam ...
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Good price, good at
returning calls, could be better on notifying via e-mail by ginntonic , Feb 24 '05
Their website could use some redesign, but it is functional. We ordered
the King HP via the web on 1/29/05 and paid $1,199.00 This included 2
Hollander king pillows, mattress pad, 200ct-linens set in white. We
received the pad, pillows and sheets about 2 ...
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If you are under 35, you
won't remember this..... by juliezv , Jul 07 '04
When I was a little girl, riding in a car with my mother and we pulled
into a gas station, at least two attendants would dash out to check the
oil, clean the windows and fill the tank for us. Unfortunately, by the
time I was driving, the service had ...
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Positive experience with
Richard D. at Nationwidemattress. by jpfuserid , Jul 04 '04
Purchasing a mattress online was certainly for me a new process and I was
somewhat hesitant to do so. Having dealt with a "bad back" for many year
and waking up stiff every morning, and missing several days of work in
Jan, Feb, and March of 2004, I knew ...
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Fast delivery, great
customer service, Good price, Pleasure to deal with. by funkar , Feb 10 '04
We finally decided to purchase an air mattress last summer and bid for a
Select Comfort on E bay.....it was a "Scam" and I was out $1200 along with
about 100 other people even though the seller was listed for over a year
with 100% positive feedback and ...
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Great Customer Service! by gmschrader , Oct 02 '03
Our order was placed on Sunday afternoon via the internet and we were
sleeping on our GeoVista that ...
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It was an excellent
experience from start to finish. by pdxsharilee , Sep 24 '03
I contacted Richard at Nationwide Mattress after reading a number of
reviews at Epinions about the q ...
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Richard and
Nationwidemattress.com are setting a new standards for customer service! by av8or , Sep 16 '03
Excellent service: answered my call on the night of Labor Day. Richard
answered all my calls and t ...
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Excellent service and
quick delivery. by hslater , Jul 29 '03
I had a very positive experience with this company. I called them after
5PM Pacific and reached Mark ...
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A company that really does
do what it says it will. by blugatti , Jul 01 '03
We ordered a Comfortaire mattress from Nationwide Mattress because of
their competitive pricing and ...
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Best service I've ever
experienced when buying a mattress. by tobysowner , Jun 17 '03
We purchased this mattress from Nationwide a month or so ago and have had
nothing but good things to ...
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Products was A1 and
service could not have been better! by jer494 , Jun 09 '03
Ordered the bed and it arrived 2 days early! set up was a snap. pump went
bad after 6 months and was replaced immediately by Richard at Nationwide.
You will not be disappointed doing business with this Company!!!...
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review
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A model for customer
service by turbojones , Apr 14 '03
I must say that my experience with Nationwide Mattress was out of the
ordinary. The level of customer service I received was outstanding and
should be used as a model for other companies that wish to please their
customers. My order was processed and...
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Super Price, Service, &
Delivery! by toofastjk , Mar 22 '03
I wanted to buy a Comfortaire Cerulean Hp bed, I looked at local stores
and then the Internet. I found Nationwide Mattress on the Internet and
called them. I talk to Richard and he answered any questions I had about
the bed. We also discussed prices &...
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I was impressed with the
return policy. by jheinzer , Jan 18 '03
I'm writing this review to confirm the quality service at Nationwide
Mattress. I was impressed with the return policy getting my full refund
back after I tried the mattress for 3 weeks. My wife was happy with the
mattress but I just can't seem to find...
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Wow! That was quick! by bxbomber4 , Jan 16 '03
I ordered the Comfortaire Cerulean from Nationwide on 1-7-03. I spoke to
Richard DiBenedetto who was very helpful. He explained that since it was
past normal business hours he would place the order with Comfortaire the
next day. He also said that all the...
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the best i have ever had by havns3 , Jan 05 '03
called at 10:30 p.m. on 12/30/02 to confirm a question before i ordered my
comfortaire online from their website phone answered on first ring by
richard D and he was very polite and informative on the matress. Order was
confirmed that night and I...
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Recommend them to anyone! by tunin , Jan 01 '03
Ordered the Comfortaire Celenia air mattress from Nationwide
Mattress.com.on 1-1-2003. I also ordered the Visco pad and Foundation
cover. A representative (Richard D.) from Nationwide Mattress called the
same day to inform me that the Visco Pad already...
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Excellent service and
price and nationwidemattress.com by yrless11 , Jan 01 '03
After purchasing and spending way to much $$ on a Select Comfort bed, I
decided to try a comfortaire bed. I did a lot of research as to where to
buy my bed from for the best price and service. Nationwide Mattress didn't
have the best price, but looked...
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HAPPIEST COMFORTAIRE
CUSTOMER by charliestud , Oct 21 '02
I HAVE NEVER MADE A LARGE PURCAHSE ON LINE BUT DON'T HAVE TIME TO GO
SHOPPING TO GET THE BEST PRICE SO A COMPUTER GIVES ME TAHT
OPPORTUNITY.ICALLED RICH AT NATIONWIDE MATTRESS. HE WAS HELPFUL AND
ANSWERED ALL MY QUESTIONS AND CONCERNS. HIS PRICES WERE...
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Great personalized service
and a super sleep by rickandann , Oct 21 '02
Service over and above, and probably the most comfortable bed I have ever
had! I've just bought another for an infirm...
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Thanks for the great
customer service by ethrington , Oct 20 '02
Thank you for handling my return with the same respect and attention as
the original sale. Returning things can be very stressful, especially mail
order. My shopping experience with your company was exceptional and I will
pass the word on to my...
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Great Service, Excellent
Response by tasner1 , Sep 22 '02
I shopped around quite a bit for a new Mattress since my Waterbed Mattress
was starting to break down in its 18th year. The Response to my questions
and concerns at Nationwide Mattress was just about immediate. The Value is
above any other Merchant that...
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Great price, great
customer service! by grg28 , Aug 30 '02
I started searching for adjustable mattresses at the beginning of August.
Naturally, I went to the mall to get a feel for the benefits and/or
detriments of adjustable air mattresses. I really enjoyed the 5000 model,
but the price was too steep....
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Purchase of air bed by ghazib , Aug 26 '02
Very professional team. Offered to include foam pad at no extra cost.
Provided good pre-sales support. Shipped product on time and followed up
with email. Competitive...
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Great service at
Nationwidemattress.com by amybruce , Aug 16 '02
The search for an air bed started by first going to the mall and taking a
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review
look at Select Comfort beds. After laying on every bed in the store I knew which one of theirs was okay. Since I did not want to buy the first thing, I decided to... |
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I Saved Big $$$ by bnl7n9m , Aug 07 '02
I began shopping for a new mattress when the waterbed I had for 15 years
sprung a leak. I was leery of changing to a traditional innerspring and
had heard some adverts from Select Comfort. I went to my local Select
Comfort store and decided I liked the...
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Easy to navigate and very
informative. by whoffman
I was very suspect buying a mattress over the internet however Richard
Alfano was the most helpful and courteous person I have spoken with
concerning mattresses. I purchased an adjustable bed with a memory foam
mattress for my 93 year old father and it was the best thing I could have
done. Richard was tolerant of my ignorance and helped us choose the best
solution for the situation.
I highly recommend Richard and his staff to anyone. Bill H., Highland Village, TX |
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Great bed, but could be a
little more upfront about the free linens by acitygirl2007
It would be great if they were more upfront that the free sheets/pillows,
etc. do NOT arrive with the bed. Those who chose to order from this
company because it means not having to go out and purchase new sheets wind
up having to go out an purchase new sheets in order to actually be able to
sleep on the bed.
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Easiest fastest on line
purchase I have ever made. by swander ,Mar 21 '07
THANK YOU Richard everything was great from our first phone call , to the
delivery . After asking a lot of questions that Richard had all the
answers to, to the bed being just I was told it would be It was ordered
late on a Thursday night .It arrived 5 days later, we slept on it that
night. It took about 40 minutes to put together very simple to do. We are
still trying to find our sleep number have tried several different ones.
thanks again Craig in Illinois
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WOW if
Nationwidemattress.com was a public company it should be $1000 per share by buzzbuzzruz ,Mar 17 '07
My wife and I bought the Comfortaire Celesta and I have to send this out
because these guys at nationwidemattress.com are so good and their
customer service so wonderful they might be the most professional ever its
unbelievable. Every turn through our process of selecting and purchasing
our bed Richard (owner) / Mark (salesperson) were there. They respond to
emails/phone calls promptly and they actually care (rare these days) they
have integrity, they are smart/knowledgeable and honest (even more rare
these days) and if any problem arises they fix it fast! I am so impressed
with them I wanted to share this with everyone. If you are in the market
for a new bed at least look at nationwidemattress.com and at the
comfortaire products. They are pretty amazing!!
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Outstanding sales force
(Richard D.), Very knowledgeable and helpful by phlytyer ,Jan 22 '07
Excellent service. Purchased our new Comfortaire Cerulean on Friday
evening and received it and were sleeping on it Tuesday evening.
Richard D. was courteous and helpful in making a smooth deal. |
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Holy Cannoli! Nationwide &
Comfortaire rule! by deaconvolker ,Jan 15 '07
As we like to say..."Holy Cannoli"!
I am a many time over internet shopping vet, and I had to pop back on Epinions to leave a prop for Richard and the crew at Nationwide Mattress. Not only did our recent order arrive well packed, precisely as ordered. We had our new bed on our front porch in ONLY THREE DAYS!! And this is in the prime Christmas shopping & shipping season too! We love the Comfortaire, I was busily working on an assignment and my wife couldn't wait for my help in assembling it. As it turns out, she didn't need me anyway. The instructions are concise, the process logical and in less than 15 minutes she was gleefully squealing from the other room! Oh sure, we've saved our packing materials and the boxes in the basement for our 90 day free in home trial period to expire, but I can tell you already after only one night of sleeping on our new Comfortaire...we can burn the boxes, this mattress is staying put! Thanks Richard! |
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Easy, fast and exactly as
advertised. by dannodude ,Dec 03 '06
Ordered a cal.King Celesta premium for $2499.00 and it was delivered
within a week. Faster than we expected. It took a couple extra weeks for
the free sheets and pillows, but it was worth it. Easy ordering process
and quick delivery. Even though it seems like a lot of money it's worth
every penny. My wife and I both love the adjustable feature. If you're
like me and getting older (50's) and your body is breaking down then you
owe it to yourself to try this bed. Great bed and I would recommend it to
anyone.
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Best customer service
company, ever by atygrit ,Nov 21 '06
I purchased a Queen size Dual control Cerulean in April 2003 and it is the
best mattress I have ever owned. I have had to deal with 2 issues. A
leaking mattress, which was replaced FREE last year and the air pump went
bad and is being replaced for FREE. I love a company that stands by their
product, and when I get a bigger house with a bigger bedroom, I'm getting
the king size.
I would recommend dealing with this company, on just the customer service. PS. Get the "NASA Foam" topper, it is the best! |
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Great mattress!!! Great
deal!!! Exceptional CUSTOMER SERVICE!!!!!! by rjvihs ,Oct 11 '06
I just have to say this was one of the most pleasurable on-line shopping
experiences I have ever had. When you look up outstanding Customer Service
in the dictionary you should see David and Richard’s name. David took the
time to answer all of my questions, and make suggestions as to which
mattress would be best for me. Richard helped me resolve a resolve a
delivery scheduling problem because of a family vacation. Our Nationwide
Vista Mattress by Comfortaire was delivered exactly when I was told it
would be, and has proved to be even better than I could have imagined. I
have some severe back problems and was having problems sleeping. The only
problem I find thus far, is that my new mattress is so comfortable that
not only am I sleeping, but I’m tending to stay in bed a lot longer.
Happily, I’m adjusting very well to this problem. If you want a great
mattress, a great deal and a great shopping experience go to
nationwidemattress.com.
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Legendary customer service
and attitude from Richard! by wayofjoy ,Sep 07 '06
I am just writing to confirm what so many others have said here. Working
with Richard D. was a genuine pleasure. I had endless questions, and must
have gone back and forth half a dozen times over the details of what
mattress to choose. I kept expecting him to finally lose patience, but he
never even came close to doing so. On the contrary, he was just as helpful
and positive for the last question as the first.
I was particularly concerned about the new fire retardancy laws for California, and the chemicals that might be in all new mattresses bound for California. Richard helped me research the question, even calling Comfortaire to find out exactly what method they use to meet the requirements. It turns out they use the best, non-chemical approach -- Kevlar. Anyway, the joy of working with them made my bed that much better. |
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Nationwide makes you feel
that your problem is their problem and they react immediately. by tealady2 ,Aug 27 '06
We have had our Geo Vista mattress for 3 years. We noticed the foam topper
was getting softer and softer until it became uncomfortable to sleep on. I
contacted Nationwide Mattress and spoke to a customer service
representative. He said he would have to check our order. That night I
received an e-mail from Richard, who was actually out of the country, but
still managed to find the time to help us with our problem. He said he
would order a new foam topper immediately. He was as good as his word, and
in a very short time we received the replacement foam topper and we were
able to sleep comfortably again. Thank you Richard for the wonderful
customer service.
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Extremely pleased with the
quality and service. by catsaver16 ,Aug 16 '06
I purchased he Cerulean mattress in November after reading all of the
positive reviews and probably like everyone else had doubts. I really love
the mattress but a month ago I realized the mattress was losing air. I
have to admit, when I emailed Richard about the problem I thought I would
never here from him, but I no sooner pressed the send button when minutes
later my phone rang!!! He explained to my husband how to determine the
problem and told him to call the next day. He determined it was the pump
and is shipping out a new one. I have to tell you, I have never had such
outstanding customer service anywhere. If you have any doubts about
ordering a mattress from Richard, please do not hesitate. I would
recommend him and the mattress of course to anyone considering an air
mattress. I can't emphasize enough, how impressed we are with his service.
Mary & Larry Horton |
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Great Bed.......UNCOMPARABLE
SERVICE! by colobedbug ,Aug 15 '06
I'm not going to write a lengthy story. You can read plenty of them here.
The title says it all. I haven't experienced the professionalism, courtesy and responsiveness I received from Richard since 1970. If you're even remotely considering purchasing a Comfortaire Bed, this is the place, and Richard is the man! |
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Prompt and honest staff.
Good experience. by asiddall2 ,Aug 13 '06
We bought a Cerenity Queen 2 months ago and placed a 2" memory form topper
on it and love it. We were initially hesitant to buy a bed online. But we
decided to go for it and bought it from Nationwidemattress.com. We had no
problems. The buying experience was better than what we had with a local
store. Staff was honest and answered all our questions promptly.
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Great customer service.
Great Internet purchasing experience. by maryhixs ,Jul 03 '06
We purchased a Comfortaire Mattress through Nationwide. Truly was a good
experience. We had trouble with the pump, and of course it was a weekend
night. Richard took the time to call on Saturday evening, told us how to
"fix" the problem for the weekend and made sure we had a new pump by the
beginning of the next week. He stood behind his product. Often when
purchasing over the Internet that is a big concern of mine.
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Excellent prices and above
exception services all in one place. by rsdimba ,Jun 04 '06
Richard has just been wonderful with the customer service. Not only did a
get a good night sleep but customer service after the purchase has been
just excellent. The same applies to Comfortaire Corp. who along with
Richard have given us excellent service years after purchase!
We will definitely continue to buy our future mattress from here and hereby recommend all to buy from Nationwide Mattress without hesitation! |
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Fantastic service, most
comfortable mattress imaginable! by parlamento ,Apr 23 '06
These guys are great! I ordered my second mattress from them today and
somehow accidently hit the order button twice. I realized this when I got
two order confirmations (which I got right after placing the order). I
immediately began typing an e-mail to explain the error but before I even
finished it - literally less than 5 minutes after placing my order - I got
a call from Nationwide asking if I had made a mistake. They immediately
canceled the duplicate order. We have used Comfortaire mattresses for 7
years now and would never buy anything else...from anyone else!
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Professional, courteous,
timely, honest, caring. by whatyawant ,Apr 22 '06
I called Nationwide in 2003 to order a Comfortaire bed. Richard was our
salesman. He was thorough, able to answer all our questions and
professionally pleasant and easy t | ||||||||||